I love quick reaction ‘before and after’ style video reviews. In this example the reviewers say some interesting things about what is (or isn’t) ‘immersive’.
I think that if I’d seen this performance (I haven’t and I know nothing at all about it beyond what’s said in this review) I might have had a similarly disappointed immediate reaction. Then again, watching the review I wonder if the production has actually succeeded in putting this audience in the position of the fictional audience (they’re frustrated, they don’t know what’s going on, etc.). One of the reviewers does mention that the criticisms that are leveled at the ‘artist’s’ work in the production could equally be leveled at the production. So there’s some kind of mirroring that’s going on there. Do you have to believe you’re immersed in order to be immersed?